Terms and Conditions

Pencil and Brush Terms & Conditions:  Please read these terms and conditions carefully before making a booking. It's the responsibility of the named person on the contact form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit you accept that you are entering into a contract and you agree to be bound by these conditions.  All payments made are strictly non-refundable, and non-transferable.

Immediate payment of a non-refundable, and non-transferable, deposit is required before a date will be held.  Any deposit paid is deducted from the final balance of your quote and is not an upfront payment for your trial. Until we receive your deposit, the date is still available for someone else to book. Once the deposit has been paid, you are agreeing to the terms and conditions of your quote.   All payments are strictly non-refundable, and non-transferable.

The balance is due one month prior to your wedding date. For any day/ occasion makeup and hair, remaining balance is expected 24 hours prior or the morning of the appointment at the very latest. Any further amendments to the payment plan can that deter away from the terms and conditions stated here can only be done so, based on written consent from Pencil and Brush.   Should no payment be received we have the right to cancel all services for your wedding/ day occasion date and all fees will still be payable.

In the unfortunate event that you have to cancel your booking any payments you have made  are strictly non-refundable, and non-transferable. If we book you in for hair or makeup it means we cannot book other clients and it's   likely we have turned away other business. Due to our high demand for bookings, we are regularly booked months, if not years, in advance .  

After paying your deposit - If someone decides to pull out of their service, the total amount quoted will remain the same and no refund will be offered, you have the option to replace them with someone else. Changes to your booking by adding another person onto your original booking can only be accepted if time / resources allow on your wedding day and we will require prior notice and payment due at the specified time. Adding extra people on the day, without prior warning, may jeopardise the quality of our work or delay the ceremony.

We do one look during the trial and complete it to perfection   (90 minutes for makeup, 90 minutes for hair styling) If you require prior experimentation to decide on your look this can be arranged at additional cost.   All trials are to take place at our large, modern and bright, studio located on 128 Merindah Road, Bualkham Hills. We will do as much styling as we can in trial sessions (90 minutes for makeup, 90 minutes for hair styling). A second trial can be booked subject to availability.  The same charges as your first trial will apply again unless arrangements are made with Pencil and Brush otherwise.. Trials are not compulsory but are recommended. Without a trial we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in styles, approach, or expectations, and a refund will not be offered. 7 days prior notice must be given if you wish to cancel or reschedule your trial date. In the likely event that we have turned away alternative bookings to accommodate your trial, you will be charged.   We reserve the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. It is advisable that you familiarise yourself with our work portfolio and ensure you are confident our capabilities and style are appropriate before securing a booking.

In the unlikely event that we, as a team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered.  If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund. In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies as a gesture of goodwill, excluding trial costs and deposit.


MUST ARRIVE AT THE SAME TIME THE STYLISTS START SERVICE. We are not obligated to stay if you have a bridesmaid or guest running late.

If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, issues etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 60 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

We request that all parties cooperate on the day of the booking which includes being ready at the scheduled time for hair and makeup, and not eating or using mobile phones whilst getting makeup done. This will ensure we run on time and there is no delay. Please ensure all other instructions provided to you prior to the booking are followed, e.g. to make sure hair is washed and dried prior to the artist's arrival, to avoid any additional fees. You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party. Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also make sure you are make-up free, (we will prep your skin.) On a wedding day, time is of the essence. Please do not sit children/babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.    We are not obliged to stay if we have completed our work before the estimated completion time. We may refuse to follow any instructions (including posing for photographs) that are outside the scope of our makeup and hair-styling services.

All brushes, tools, and makeup products are sanitised between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction.

It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance by written email if you do not wish to be photographed or if you are not happy for us to use your images for social media purposes,  all staff will be notified. We are happy to be photographed on your wedding day however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.

If you need to cancel your booking any payment made is non-refundable  and non-transferable.
If you have a complaint following your booking please direct this to  Blossom Hair & Makeup.

Thank you for your understanding and cooperation. If you have any further questions please contact us.



Skin and Hair Preparation for Makeup application:

Client to ensure their skin is fresh and clean. Please wash your face with a gentle cleanser that supports your skin type.

Client to moisturise skin, including lips at least 60 mins prior to the application. Again ensure the client moisturises and follows a routine that supports their skin type.

Client to arrive with no makeup application.

Please notify 24-48 hours prior to the booking if any of the following skin conditions appear:


  • ROSACEA (Bacterial)

  • STYES (Bacterial)



Please inform us off any known allergies that may impact the application of make up, for example allergy to latex as the eyelash glue is composed off latex.

Hair Preparation:

Please ensure that you arrive with clean and washed hair. Please notify us if you are sensitivities/scalp conditions/allergies which may prevent the stylist from using certain hair products or even doing a hairstyle.


Furthermore the client should also consider cancelling their appointment if they suffer from any of the following:


  • LICE